The Apricot Support team is available to answer any questions you have about Apricot or to help troubleshoot any problems you are experiencing. The vendor says it brings strong, reliable data to the forefront in order to bolster a nonprofit organization’s impact.

Find the case you would like to review.

Apricot for Funders is still supported by the Apricot Support team for existing clients on the platform. Form Logic: Conditionally shows and/or requires fields on a form based on other data that has already been entered. The Status column will tell you that the Customer Care team is working to resolve your case.The User Groups area of the customer portal is a place to connect with other users in other organizations who use Apricot.1. In addition to all of the methods detailed below, you can always reach the Apricot support team by sending an email to If you're looking for articles on specific topics related to working within Apricot, click If it is your first time visiting the Help Center, you will be prompted to log in.1. If you click one of the blue links, you can also make comments or additional suggestions for each idea.Contacting the Apricot Support Team and Using the Help Center You can read more about Form Logic here.

You can narrow the search results by typing into the search bar.3.

In addition to all of the methods detailed below, you can always reach the Apricot support team by sending an email to If you're looking for articles on specific topics related to working within Apricot, click If it is your first time visiting the Help Center, you will be prompted to log in.You will be taken to the Apricot Support Portal.

Protect data integrity and streamline day-to-day workflows by notifying staff of uncompleted tasks or updates within Apricot.

Expand the drop down menu to see All Cases or to filter down the cases you would like to view.2.

Basic support options are standard and included for all Social Solutions clients. Email technical support from within your system. Our detailed tracking system ensures you’ll get a quick and helpful response. Schedule your free, custom demo.

Once you have found a group you would like to join, click the Join button to become a member.- Once you are a member of a group, you will be able to ask questions that can be answered by other users or answer questions posed by other users in your group.

Users can promote ideas by clicking the promote button.3. We are available weekdays 7:00 AM to 7:00 PM Central. Note: Social Solutions no longer offers Apricot for Funders, and related features are no longer supported by our Product and Development Teams. Here you can access a variety of resources for Apricot.Apricot includes built-in chat support on every page. Social Solutions Apricot™ software users are responsible for data entry, reporting, setup, and maintenance.
This feature is available to all Apricot organizations, please reach out to support if you're interested in having this feature turned on. Request additional information on a product feature or get clarification on instructions in the Knowledge Base.- Report a defect.

About Apricot by Social Solutions. For that reason, the information in this article may in some cases not reflect current functionality.

We are available weekdays 7:00 AM to 7:00 PM Central. Report when Apricot is slow or when reports stall instead of loading appropriately.2. How to use Apricot's help center Expand the drop down menu to see All Cases or to filter down the cases you would like to view.2.

Press play to discover how Apricot Software by Social Solutions can empower your organization to deliver more mission and increase funding.
Site-Specific Admins Organizations with multiple sites will now have greater flexibility, security, and control by assigning site-specific admins. Every field marked with a red line is required and must be filled out to the best of your ability.You will be taken to a page showing how your case was logged in the system.To view the support cases you have submitted to the Apricot Customer Care team, click View Support Cases on the main portal.

* Note: In most cases, you can see the activity for a group and participate in the conversations without becoming a member, but you will need to be a member of a group to get updates on new group activity.The Knowledge Base holds all the instructional and step-by-step materials for using and configuring your Apricot database.Use the Search bar to find articles related to the topic you need assistance with!Ideas for new product features or enhancements can be made in the Ideas tab.2. If you click one of the blue links, you can also make comments or additional suggestions for each idea.Contacting the Apricot Support Team and Using the Help Center You will need to allow cookies from "https://apricot.socialsolutions.com" before you can login.